It was busy when I ordered lemon chicken with sauce and special fried rice. They gave me my order and completely forgot about the rice. I get home, everyone is starving and we realise there is no rice.
I phone them and I'm asked by the young man who screwed up my order if I'm coming back to collect the rice. He then tells me the restaurant doesn't deliver. I replied that I had no choice but to come back. So while the rest of the food at home goes cold I went back to the restaurant.
He's just sitting on his a$$ doing nothing and casially slides the rice over to me.
I explained to him that dinner was ruined because he didn't check my order and he just kind of blankly stared at me slightly shrugging his shoulders.
He didn't care one bit.
He's not at all helpful and IMO shouldn't
be the face of the business.
The food was lovely and very well prepared with huge portions. Get heaps for your dollar. He let his whole team down though with his actions.
It was a real shame.
Jennifer Hanley
Food was amazing quality.
100% going again.
Just needing improvement on their customer service skills :)
I called to place an order and first thing that was said to me was “What!”
Overall would 100% go again.
It was busy when I ordered lemon chicken with sauce and special fried rice. They gave me my order and completely forgot about the rice. I get home, everyone is starving and we realise there is no rice.
I phone them and I'm asked by the young man who screwed up my order if I'm coming back to collect the rice. He then tells me the restaurant doesn't deliver. I replied that I had no choice but to come back. So while the rest of the food at home goes cold I went back to the restaurant.
He's just sitting on his a$$ doing nothing and casially slides the rice over to me.
I explained to him that dinner was ruined because he didn't check my order and he just kind of blankly stared at me slightly shrugging his shoulders.
He didn't care one bit.
He's not at all helpful and IMO shouldn't
be the face of the business.
The food was lovely and very well prepared with huge portions. Get heaps for your dollar. He let his whole team down though with his actions.
It was a real shame. 